Colorique — Support
Colorique is a personal money ledger. It works with no account. Here is how to reach us, and how to do the things people ask about most.
Contact
Write to hello@luxxatlabs.dev. Say which phone and which version of Colorique you use, and what you did before the problem showed.
Delete your account and data
In Colorique, open Settings → Your data → Sync & account. When you are signed in, tap Delete account and data. Colorique lists what will happen, and asks you to confirm. It cannot be undone. For your security, Colorique may ask you to sign in again first.
This removes your synced ledger, settings, devices and daily snapshots from our servers, your purchase records, your votes on the Suggestions board, and your login. Every shared wallet where you are the last member is deleted. In a shared wallet that has other members, your transactions stay for them, and the member who joined first as an editor becomes the owner. Your Suggestions board posts stay and show the name “Deleted user”. The ledger on your phone stays and keeps working.
If you never signed in, open the same screen and tap Delete the saved copy and start over. It deletes the copy saved under your anonymous id on our server and erases the ledger on this phone. Export your ledger to CSV first if you want a copy. You do not need to sign in.
Deleting your Colorique account does not cancel a subscription. Cancel it in the App Store or Google Play. The full list of what is removed, and what stays and for how long, is in the Privacy Policy.
Restore a purchase
On the same phone: open Settings and find the Your plan section. Tap Restore purchase. Colorique reads your App Store or Google Play account. You do not need to sign in. It tells you if it found a purchase.
On a new phone, or after you reinstall Colorique: sign in first with the same Apple or Google login you used when you bought. Then tap Restore purchase. If you bought without a login, link one on your old phone before you switch phones.
Manage or cancel a subscription
Open your subscriptions in the store. In the App Store: Settings, then your name, then Subscriptions. In Google Play: the Play Store app, then your profile picture, then Payments & subscriptions, then Subscriptions. Cancelling there stops the next renewal.
How sync and sharing work
Your ledger is kept on your phone. It is also saved to our servers in the EU, under an anonymous id, from the first time you open Colorique. Signing in with Apple or Google links that id, so that another device can use the same ledger. One device is free. More than one is part of Sync + Plan.
To share a wallet, the owner sends an invite link or code from the account’s members page. The other person signs in and joins. The owner can reset the code at any time, and that stops the old one.
Your data
Settings → Your data → Backup & export gives you a free export of your ledger. Settings → Your data has the “Share anonymous usage stats” switch. It is off until you choose Yes.